True Manufacturing Company is the industry's premier manufacturer and provider of reach-in restaurant refrigeration and freezer equipment. Whether you are a "Mom & Pop" operation or the world's "Largest Chain Operation", True equipment is the commercial reach-in refrigeration and freezer equipment you can absolutely depend on to meet your product display and merchandising needs.

True REFRIGERATION EQUIPMENT WARRANTY INFORMATION

SCROLL DOWN TO READ TRUE MANUFACTURING, INC. WARRANTY INFORMATION

PLEASE CALL TOLL FREE 877-878-2786

A+ ICE MACHINES & RESTAURANT EQUIPMENT COMPANY

BEST IN CLASS THREE

CONSECUTIVE YEARS

2001 --- 2002 --- 2003

    

TRUE Food Service, Inc. Has Been Recognized Among Equipment And Supply Manufacturers As "Best In Class" For Three Consecutive Years In Their Ability To Provide Outstanding Product Service To The Foodservice Industry

  TRUE Refrigerators & Freezers  

                                                             

PLEASE CALL TOLL FREE 877-878-2786

ONE YEAR PARTS & LABOR WARRANTY

TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or workmanship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-up in accordance with the instruction packet supplied with each unit. TRUE's obligation under this warranty is limited to a period of one (1) year from the date of original installation or 15 months after shipment date whichever occurs first.

Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation or 15 months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts or assemblies. The labor shall include standard straight time labor charges only and reasonable travel time, as determined by TRUE.

ADDITIONAL FOUR YEAR COMPRESSOR WARRANTY

In addition to the one (1) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free from defects in both material and workmanship under normal and proper use and maintenance service for a period of four (4) additional years from the date of original installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.

Compressors determined by TRUE to have been defective within the extended time period will, at TRUE's option, be either repaired or replaced with a compressor or compressor parts of similar design and capacity.

The four (4) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and does not apply to the other parts or components, including but not limited to, cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting equipment, fan assembly or any other electrical component etcetera.

404A / 134A COMPRESSOR WARRANTY

The four (4) year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to

  • The system contains 404A or 134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing qualities. If long exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. Listed below are the approved lubricants for the Tecumseh compressors. Failure to comply with recommended lubricant specification will void the compressor warranty.

  • ICI-IMKARATE, a refrigeration lubricant RL32CF

  • ICI-IMKARATE, RL184

  • Mobile Arctic 22A

  • Emery-2927-A

  • Drier replacement is very important and must be changed when a system is opened for servicing. A CO52-S dryer must be used with XH-7 disiccant.

  • Micron level vacumns must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.

WARRANTY CLAIMS

All claims for labor or parts must be made directly through TRUE. All claims should include model number of the unit, the serial number of the cabinet, proof of purchase, date of installation, and all pertinent information supporting the existance of the alleged defect.

In case of warranty compressor the compressor model tag must be returned to TRUE along with above listed information. Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.

WHAT IS NOT COVERED BY THIS WARRANTY

TRUE's sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. The warranty neither assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.

  • NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS OR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGE INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT ON ACCOUNT OF REFRIGERATION FAILURE.

  • WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only to the original purchaser / user to whom delivered. ANY SUCH ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES RESULTING FROM IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND / OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY PACKET PROVIDED WITH THE UNIT.

  • ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE FLOOD, ACTS OF GOD. TRUE is not responsible for the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse, accident, damage during transit or installation, fire, flood, or act of GOD.

  • IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED COMPONENTS RESULTING FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.

  • NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE. THERE ARE NO OTHER WARRANTIES EXPRESSED, IMPLIED OR STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY AS DESCRIBED ABOVE. THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED WARRANTY AND MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.

  • OUTSIDE U.S.; This warranty does not apply to, and TRUE is not responsible for any warranty claims made on products sold or used outside of the United States.

  • REMOTE CONDENSERS: TRUE warrants the original purchaser of the remote cabinet one year parts and labor coverage for all cabinet parts thereof to be free from defects in material and workmanship, under normal and proper use and maintenance service, as specified by TRUE. This warranty is limited to cabinet only. TRUE assumes no liability for remote condensing units.

Please Call Us Toll Free At 877-878-2786

     A+ ICE MACHINES & RESTAURANT EQUIPMENT COMPANY                                              

 


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