CONDITIONS FOR ORDER CANCELLATION, RETURN OF SHIPMENT POLICY AND CONDITIONS FOR ACCEPTANCE OR REFUSAL OF SHIPMENTS.

Please read the following information carefully. It is the customers' responsibility to familiarize themselves with this information. These procedures will be followed explicitly with NO EXCEPTIONS.

A PLUS ICE MACHINES AND RESTAURANT EQUIPMENT COMPANY

All sales are final. There can be NO CANCELLATION of orders. This company also has a NO RETURN policy with the following exceptions. Follow the below outlined instructions precisely.

• When your equipment arrives, insist that the driver wait while you unpackage it and inspect it thoroughly for transit damage. This is to be done regardless of whether or not there appears to be any damage to the packaging. There is a concept that is called "concealed damage". This means damage that is done to the equipment but not apparent or visible on the packaging itself. If you sign the "delivery and acceptance" receipt without inspecting the equipment you will not be able to successfully process a claim for damages. And we at A/C & Refrigeration Doctor, Inc. cannot hold the carriers responsible. The delivery and acceptance receipt states that you have inspected the shipment and are certifying that it is free of damage and has arrived to you in acceptable condition. The carriers drivers are notorious for coercing recipients into signing this delivery and acceptance receipt. Do not be intimidated by the carriers drivers and sign away your rights to responsible transportation of your equipment.

• An order may be refused and returned to A/C & Refrigeration Doctor, Inc. (for replacement of the damaged equipment only) if it arrives at its destination damaged and all of the below outlined instructions are followed. In case of return and replacement of damaged equipment A/C & Refrigeration Doctor, Inc. will pay all freight charges accrued by such authorized return and replacement. An order cannot be refused or returned to us without our authorization. Authorization is obtained by calling our toll free number 877-878-2786 and reporting the damage to us. We will at that time give you instructions for handling the return of a damaged piece of equipment. Only damaged pieces of equipment will be replaced (not the entire order if the order consists of multiple pieces). If damages are not duly noted on the freight bill and witnessed by the carriers' driver, authorization for refusal and return of the shipment will not be given. Shipments returned or refused without prior authorization WILL NOT BE ACCEPTED by A/C & Refrigeration Doctor, Inc. If you refuse or return your order or any part of it without authorization you will forfeit all monies paid for the equipment plus all shipping charges. Your shipment will be returned to you upon your paying the return freight charges and all charges resulting from your unauthorized refusal and return of the shipment.

• A/C & Refrigeration Doctor, Inc. strives to ship orders promptly. However we reserve the right to back-order an order which is out of stock at the time the order is confirmed. We will inform you of any back-order and give you a lead time for shipment of your back-ordered equipment. Out of stock status is NOT AN ACCEPTABLE REASON FOR YOU TO CANCEL your order. If we are not able to ship your order for 30-45 days from the date you confirm your order (deposit of sufficient funds in our bank account that represent payment in full including all shipping charges is the only confirmation acceptable to us) we will at that time give you the option of canceling your order with a full refund of your money or continuing to wait for shipment. If A/C & Refrigeration Doctor, Inc. approves a customer initiated cancellation of order a 35% cancellation charge will apply and be deducted from the funds paid by the customer.

• If after you have inspected the equipment and find that it is damaged, make a note of the damage on the freight bill and have the driver witness the notation. DO NOT SIGN THE  ACCEPTANCE AND DELIVERY RECEIPT. If you have the means to photograph the damage, it will be very helpful in processing your claim to do so.

• REFUSE THE SHIPMENT after you have reported the damage to us. Do not allow the driver to leave the equipment.

• Call us at our toll free number 877-878-2786 and report the damaged equipment so we will be able to replace the equipment for you.

Remember if you sign for it without inspecting it, and later find it to be damaged, there is nothing we can do to assist you with a claim. By your action you will be accepting all responsibility for obtaining a settlement from the carrier for the damaged equipment. We cannot help you.